Published on
Feb 2, 2026
Senior Product Manager, Contact Center
Full-Time
/
7,000 - 8,000 employees
/
$124,000 - $271,200 USD
Company: Zoom
Employment Type: Full-Time
Location: 100% Remote (United States)
Compensation: $124,000 - $271,200 USD
Category: Product & Design
Close date or Apply by date: February 7, 2026
WHY THIS ROLE MADE THE CUT
Fully remote (no hybrid or office requirements)
Full-Time role
Job is listed on company site with a direct link to apply
Legitimate, established company
Posted within the last 14 days OR includes a clear deadline to apply
Clear salary range is disclosed
ROLE SNAPSHOT
Zoom is hiring a Senior Product Manager to lead the vision, strategy, and roadmap for Contact Center Agent Experiences and Workflows, building intuitive and AI-enhanced tools that help agents resolve customer issues efficiently across voice, video, messaging, email, and work item channels. You'll partner with engineering, design, data science, and CX teams to deliver scalable agent experiences that power millions of daily customer interactions, focusing on workflow automation, user-friendly tools, and data-backed solutions. This role requires end-to-end product development leadership—from discovery to launch—conducting user research with agents and supervisors, integrating AI-driven insights into workflows, and driving continuous improvement in agent productivity and customer satisfaction.
KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY:
Product management in B2B SaaS
Contact center or CX platforms
Agent workflow automation
Cross-functional team leadership
User experience and workflow design
Data-driven decision making
AI integration and automation
Case management systems
Customer insights and user research
Product roadmap development
Keywords are suggested based on the language used in the employer's job description to help applicants align with automated screening systems.
Note: Job details on this site are accurate to the best of our knowledge at the time they are published. Please confirm all information directly with the employer before applying.
