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Renewal Operations Manager
Company: Zoom
Employment Type: Full-Time
Location: 100% Remote – US
Compensation: $76,800 – $186,200 (USD, plus bonus and equity; location-based compensation structure applies)
Category: Business Operations
Close date or Apply by date: April 3, 2026
WHY THIS ROLE MADE THE CUT
Fully remote (no hybrid or office requirements)
Full-Time role
Job is listed on company site with a direct link to apply
Legitimate, established company
Posted within the last 14 days OR includes a clear deadline to apply
Clear salary range is disclosed
WHAT YOU'LL DO:
Zoom is hiring a Renewal Operations Manager to own renewals forecasting, operational governance, and strategic planning that drive predictable retention outcomes by partnering with Finance, Sales, and Customer Success to standardize processes and build confidence in renewal execution. You'll own renewals forecasting methodology, reporting cadence, and accuracy improvements in partnership with FP&A and Revenue leadership, design and maintain forecast models that surface churn risk, contraction trends, and pipeline gaps for executive visibility, establish governance for renewal processes including account ownership, timing alignment, and deal hygiene across segments, build dashboards that incorporate health signals and leading indicators to improve forecast confidence and risk management, and drive automation and process improvements to reduce manual effort and enable scalable renewals operations.
WHAT YOU'LL NEED:
7+ years in Renewals Operations, Sales Operations, Revenue Operations, or Go-To-Market Strategy roles, proven experience owning forecasting, reporting, and planning for renewals or retention motions with proven results, ability to build forecasts, dashboards, and executive reporting using analytical and data interpretation skills, advanced level use of Salesforce and data analysis tools, ability to translate complex data into clear insights and actionable recommendations, experience supporting enterprise or global renewals organizations with experience in churn and retention analytics, and experience applying BI tools such as Tableau or Looker and partnering with data science teams in SaaS environments.
KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY:
Renewals Operations or Revenue Operations (7+ years)
Forecasting methodology and reporting
Salesforce and data analysis (advanced level)
Churn risk and retention analytics
Dashboard development and executive reporting
BI tools (Tableau or Looker)
Process automation and governance
SaaS environment experience
FP&A partnership and Revenue leadership
Enterprise or global renewals organizations
Keywords are suggested based on the language used in the employer's job description to help applicants align with automated screening systems.
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