Published on
Feb 23, 2026
Director of Payroll Customer Services
Company: Remote
Employment Type: Full-Time
Location: 100% Remote (anywhere in the world)
Compensation: $60,400 – $135,900 (USD)
Category: Customer Support
Close date or Apply by date: Not disclosed
WHY THIS ROLE MADE THE CUT
Fully remote (no hybrid or office requirements)
Full-Time role
Job is listed on company site with a direct link to apply
Legitimate, established company
Posted within the last 14 days OR includes a clear deadline to apply
Clear salary range is disclosed
ROLE SNAPSHOT
Remote is hiring a Director of Payroll Customer Services to oversee their global payroll services team and lead the development of world-class support for both internal teams and external customers. You'll define and execute the global strategic vision for payroll client service, design and lead a 24/7 high-performance service model, maximize operational efficiency by automating manual processes, partner with Product and Engineering to improve in-product payroll experience, and manage complex escalations while scaling a global management team. This role requires proven leadership in managing and scaling service operations (ideally in payroll or HR), strong analytical skills to drive data-based decisions, thought leadership in automation and integrations, and fluent English with exceptional interpersonal skills.
KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY:
Global payroll services
Customer service leadership
Team scaling and management
SLA and KPI optimization
Automation and process improvement
Cross-functional collaboration
Escalation management
CSAT and resolution metrics
Payroll operations
Remote-first or distributed team experience
Keywords are suggested based on the language used in the employer's job description to help applicants align with automated screening systems.
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