Published on
Feb 20, 2026
Strategic Services Support Analyst
Company: Amplify
Employment Type: Full-Time
Location: 100% Remote – US only
Compensation: $50,000 – $55,000 (USD, plus annual discretionary bonus)
Category: Customer Support
Close date or Apply by date: Not disclosed
WHY THIS ROLE MADE THE CUT
Fully remote (no hybrid or office requirements)
Full-Time role
Job is listed on company site with a direct link to apply
Legitimate, established company
Posted within the last 14 days OR includes a clear deadline to apply
Clear salary range is disclosed
ROLE SNAPSHOT
Amplify is hiring a Strategic Services Customer Support Analyst to serve as the primary point of contact for their strategic customers, providing high-touch technical support and issue resolution across Amplify's product suite. You'll deliver white-glove support via phone, email, and chat, create and track support tickets with detailed documentation, manage high volumes while maintaining quality, research solutions using knowledge bases, partner closely with the Strategic Technical Onboarding team, and develop key relationships with strategic customers. This role requires 1+ year of customer service experience, 1+ year with Google Workspace tools, 1+ year in Educational Technology, strong technical aptitude, and exceptional communication skills with ability to convey empathy and professionalism.
KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY:
Customer support and technical support
Educational Technology (EdTech)
Google Workspace
Ticket management and tracking
High-volume support
PowerSchool, Clever, Canvas (preferred)
IT or Help Desk support
Relationship management
Multi-platform technical troubleshooting
Jira Platform (preferred)
Keywords are suggested based on the language used in the employer's job description to help applicants align with automated screening systems.
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