Customer Success Manager, Corporate Risk

Company: Thomson Reuters

Employment Type: Full-Time

Location: 100% Remote (United States)

Compensation: $93,100 - $172,900 USD (includes base pay and target sales incentive)

Category: Customer Success

Application Close Date: February 28, 2026

WHY THIS ROLE MADE THE CUT

• Fully remote (no hybrid or office requirements)

• Full-Time role

• Job is listed on company site with a direct link to apply

• Legitimate, established company

• Posted within the last 14 days

• Clear salary range is disclosed

ROLE SNAPSHOT

Thomson Reuters is hiring a Customer Success Manager to support enterprise and strategic customers across their Risk & Fraud suite of products, delivering measurable outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive engagement. You'll serve as a deep product expert, engaging with C-level executives at large accounts to drive adoption, value realization, and expansion in partnership with Sales and Professional Services teams. This role requires 3+ years of Customer Success experience managing portfolios or teams (SaaS preferred), with proven track record driving retention, adoption, and expansion with enterprise accounts. Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms) is required, along with strong executive presence for facilitating high-stakes meetings. Prior experience in legal technology or working with legal professionals, law firms, or corporate legal departments is highly preferred, plus functional knowledge of GenAI systems and AI prompting engineering as applied to legal research and risk investigations. You'll leverage technology tools to manage pipeline and forecasts, model best-in-class customer success practices, develop enablement materials, and represent Customer Success in cross-functional settings including industry conferences and webinars.

Bonus: Thomson Reuters offers comprehensive benefits including flexible PTO, work-from-anywhere for up to 8 weeks per year, two company-wide Mental Health Days, 401k with company match, parental leave, sabbatical leave, tuition reimbursement, and two paid volunteer days annually.

KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY:

• Customer Success Manager

• Enterprise account management

• SaaS customer success

• Executive business reviews (EBRs)

• Gainsight and Salesforce

• Legal technology sector

• Risk and fraud solutions

• Stakeholder management

• Customer adoption and retention

• Cross-functional collaboration

Keywords are suggested based on the language used in the employer's job description to help applicants align with automated screening systems.

Note: Job details on this site are accurate to the best of our knowledge at the time they are published. Please confirm all information directly with the employer before applying.