Senior Customer Success Manager - Scaled Accounts

Company: Kit

Employment Type: Full-Time

Location: 100% Remote (Global, works on East Coast US time)

Compensation: $126,000 base salary + $50,000 equity + profit sharing

Category: Customer Success & Support

Close date or Apply by date: February 27, 2026

WHY THIS ROLE MADE THE CUT

• Fully remote (no hybrid or office requirements)

• Full-Time role

• Job is listed on company site with a direct link to apply

• Legitimate, established company

• Posted within the last 14 days OR includes a clear deadline to apply

• Clear salary range is disclosed

ROLE SNAPSHOT

Kit is hiring a Senior Customer Success Manager for Scaled Accounts (also called Creator Growth Manager) to drive Pro plan expansion across their top 1,000 pooled customer accounts. You'll design and test scaled expansion strategies through campaigns, webinars, targeted outreach, and education programs while owning proactive engagement to drive retention and revenue growth. This experimental, growth-focused role requires building repeatable 1-to-many motions, partnering with Marketing and Product teams, and establishing a proven expansion engine that drives Net Revenue Retention across the creator base.

KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY:

• Customer Success and Account Management

• Revenue expansion and retention

• Scaled program design (1-to-many motions)

• Net Revenue Retention (NRR)

• SaaS customer lifecycle management

• Churn prevention and save motions

• Cross-functional collaboration

• HubSpot CRM proficiency

• Product adoption and engagement

• Data-driven experimentation

Keywords are suggested based on the language used in the employer's job description to help applicants align with automated screening systems.

Note: Job details on this site are accurate to the best of our knowledge at the time they are published. Please confirm all information directly with the employer before applying.