Operations Knowledge Author

Company: College Board

Employment Type: Full-Time

Location: 100% Remote – USA (3-5 trips/year required)

Compensation: $56,000 – $95,000 (USD, location-adjusted)

Category: Content & Writing

Close date or Apply by date: Open until filled

WHY THIS ROLE MADE THE CUT

• Fully remote (no hybrid or office requirements)

• Full-Time role

• Job is listed on company site with a direct link to apply

• Legitimate, established company

• Posted within the last 14 days OR includes a clear deadline to apply

• Clear salary range is disclosed

ROLE SNAPSHOT

College Board is hiring an Operations Knowledge Author to create and maintain high-quality, actionable content that equips Operations teams to deliver efficient processes and exceptional customer experiences supporting millions of students and thousands of test centers annually. You'll research, write, and edit clear knowledge articles, guides, and workflows transforming information from 15+ internal and external platforms into structured content, develop and maintain content aligned with product releases ensuring Operations has accurate information at launch, consolidate information from multiple platforms into unified searchable knowledge assets, tag and classify content using metadata and governance standards, participate in content audits ensuring accuracy and lifecycle compliance, and collaborate with subject matter experts to document procedures and best practices. This role requires 3+ years writing and editing content explaining complex processes in EdTech or SaaS settings, exceptional writing skills simplifying complex information, experience with enterprise knowledge platforms (SharePoint, ServiceNow, Confluence, Salesforce Knowledge), and strong organizational skills with meticulous attention to detail.

KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY:

• Knowledge authoring and content writing

• Technical writing and editing

• Enterprise knowledge platforms (ServiceNow, Confluence, SharePoint)

• EdTech or SaaS experience

• Metadata and taxonomy standards

• Knowledge Centered Service (KCS preferred)

• Content governance and lifecycle management

• Cross-functional collaboration with SMEs

• AI-assisted authoring tools

• Information design and accessibility

Keywords are suggested based on the language used in the employer's job description to help applicants align with automated screening systems.

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