Published on
Business Analyst, Customer Experience
Company: Amplify
Employment Type: Full-Time
Location: 100% Remote – US
Compensation: $75,000 – $85,000 (USD, plus annual discretionary bonus)
Category: Business Operations
Close date or Apply by date: Not disclosed
WHY THIS ROLE MADE THE CUT
Fully remote (no hybrid or office requirements)
Full-Time role
Job is listed on company site with a direct link to apply
Legitimate, established company
Posted within the last 14 days OR includes a clear deadline to apply
Clear salary range is disclosed
ROLE SNAPSHOT
Amplify is hiring a Business Analyst for Customer Experience Systems to support systems enhancements and strategic initiatives across Customer Experience sub-teams including Professional Development, Customer Success, and Technical Onboarding. You'll support end-to-end requirements lifecycle from articulation through validation and signoff, implement standardized requirements frameworks including business problem definition and process mapping, facilitate solution discovery sessions with business and technical stakeholders, act as liaison between Customer Experience sub-teams and Business Systems & Data organizations, develop comprehensive process maps and workflow documentation for current and future state business processes, and support Business Systems Lead in managing portfolio of systems work including projects and enhancements.
Experience required: Bachelor's degree in Business Analytics, Information Systems, Operations Management, or related field preferred, 3+ years in business analysis, systems analysis, or operations roles supporting cross-functional technical initiatives, experience with requirements gathering and process mapping, proficiency with project management tools and methodologies, and experience working with business systems such as Salesforce, Gainsight, Tableau, or similar platforms.
KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY:
Business analysis and requirements gathering
Process mapping and workflow documentation
Salesforce, Gainsight, and Tableau
Cross-functional stakeholder coordination
Systems analysis and implementation
Project management and portfolio management
User acceptance testing and quality assurance
EdTech or K-12 experience (preferred)
Data visualization and operational reporting
Agile development methodologies
Keywords are suggested based on the language used in the employer's job description to help applicants align with automated screening systems.
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