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Sr. Product Manager - Chat & Knowledge
Company: Zapier
Employment Type: Full-Time
Location: 100% Remote – Americas (EST preferred; available for team meetings 10am-5pm ET at least 3 days/week)
Compensation: $174,200 – $261,200 (USD base salary, offers equity and bonus)
Category: Product & Design
Close date or Apply by date: March 31, 2026
WHY THIS ROLE MADE THE CUT
Fully remote (no hybrid or office requirements)
Full-Time role
Job is listed on company site with a direct link to apply
Legitimate, established company
Posted within the last 14 days OR includes a clear deadline to apply
Clear salary range is disclosed
ROLE SNAPSHOT
Zapier is hiring a Sr. Product Manager for Chat & Knowledge to own product strategy for existing Chat and Knowledge surfaces (Chatbots product and synchronous chat experience in Agents). You'll build clear recommendations for how these pieces evolve including implications for existing customers, revenue, and pricing, work through ambiguous organizational boundaries to align adjacent product teams and secure leadership buy-in, build business cases and success metrics for your recommended path, balance speed with care to validate assumptions while protecting customer outcomes and revenue, and communicate clearly so the company understands where Chat & Knowledge is going and why.
Experience required: Solid experience with AI or conversational products having shipped user-facing AI products, chatbots, or knowledge tools, strong ability to navigate complicated organizational situations involving multiple teams and legacy constraints, pragmatic and outcome-oriented approach prioritizing ruthlessly and documenting tradeoffs, and effective written communication in remote-first environments.
KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY:
AI and conversational product experience
Product strategy and roadmapping
Chatbots or knowledge tools
Cross-functional stakeholder alignment
Business case development
Product consolidation and sunset decisions
User-facing AI products
Remote-first communication
Outcome-oriented prioritization
Organizational complexity navigation
Keywords are suggested based on the language used in the employer's job description to help applicants align with automated screening systems.
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