MM/Ent Customer Success Manager

Company: Remote
Employment Type: Full-Time
Location: 100% Remote
Compensation: $29,840 – $83,880 USD base + OTE (80/20 pay mix)
Category: Customer Success & Support

WHY THIS ROLE MADE THE CUT
Fully remote role (no hybrid or office requirements)
Full-time position
Clear salary range and compensation structure disclosed
Legitimate, well-established global remote-first company
Posted within the last 14 days
Listed directly by the employer

ROLE SNAPSHOT
Remote is hiring a Mid-Market / Enterprise Customer Success Manager to own the full customer lifecycle across onboarding, adoption, retention, and expansion. This role is centered on building long-term customer partnerships, driving churn mitigation, and delivering strategic business reviews in collaboration with Sales. The position manages a medium-sized book of business and focuses on success planning, customer health monitoring, and identifying upsell and cross-sell opportunities. Ideal for a customer-focused professional who thrives in a distributed, async environment and enjoys acting as a trusted advisor across complex customer accounts.

KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY
Customer success management
Customer lifecycle management
Retention and churn mitigation
Success planning
Business reviews
Upselling and cross-selling
Customer health metrics
B2B SaaS
Cross-functional collaboration

Keywords are suggested based on the language used in the employer’s job description to help applicants align with automated screening systems.

Note: Job details on this site are accurate to the best of our knowledge at the time they are published. Please confirm all information directly with the employer before applying.