Manager, Customer Care - APAC

Company: Remote
Employment Type: Full-Time
Location: 100% Remote (APAC region)
Compensation: $36,600 – $82,350 USD
Category: Customer Success & Support

WHY THIS ROLE MADE THE CUT
Fully remote role (no hybrid or office requirements)
Full-time position
Clear salary range disclosed
Legitimate, established global remote-first company
Posted within the last 14 days
Listed directly by the employer

ROLE SNAPSHOT
Remote is hiring a Customer Care Manager to build, scale, and lead foundational customer experience programs during a critical growth phase. This is a hands-on leadership role focused on operational excellence, data-driven decision-making, and team development. The position owns customer care workflows, escalation management, CX performance metrics, and cross-functional feedback loops that inform product, process, and training improvements. Reporting to the Director of Customer Care, this role is ideal for a builder who thrives in ambiguity and enjoys creating scalable systems that improve customer outcomes in a globally distributed environment.

KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY
Customer experience (CX)
Customer support operations
People management
Operational scaling
Root cause analysis
CX metrics (CSAT, response time, backlog management)
Program management
Cross-functional collaboration
SaaS support operations

Keywords are suggested based on the language used in the employer’s job description to help applicants align with automated screening systems.

Note: Job details on this site are accurate to the best of our knowledge at the time they are published. Please confirm all information directly with the employer before applying.