Care Ambassador

Company: Optum (UnitedHealth Group)

Employment Type: Full-Time

Location: 100% Remote – National (US)

Compensation: $20.38 – $36.44 per hour (~$42,390 – $75,795 annually based on full-time)

Category: Customer Success

Close date or Apply by date: Not disclosed

WHY THIS ROLE MADE THE CUT

• Fully remote (no hybrid or office requirements)

• Full-Time role

• Job is listed on company site with a direct link to apply

• Legitimate, established company

• Posted within the last 14 days OR includes a clear deadline to apply

• Clear salary range is disclosed

ROLE SNAPSHOT

Optum Frontier Therapies is hiring a Care Ambassador to serve as the Single Point of Contact (SPOC) for a portfolio of healthcare providers, customers, and patients providing solutions regarding product and program-related issues, driving patient adherence to therapies, and onboarding and welcoming patients to Optum Frontier Therapies. You'll serve patients, providers, pharmacy manufacturers and insurance carriers, review daily plans of action for assignments, serve as first point of contact for patient resolution, handle inbound calls as needed, support and communicate with diverse patient population, make outbound calls to patient dispenses, triage calls, develop and maintain productive relationships with physicians and nurses, build trust in program services by proactively interacting and following up on inquiries, and manage inbound and outbound email, phone calls, and faxes for customer service support.

Experience required: High School Diploma/GED or equivalent work experience, must be 18 years or older, 3+ years case/account management, relationship management, customer support or professional customer service experience, call center experience, experience with Computers and Windows based programs, and ability to work full-time Monday-Friday with flexibility to work any 8-hour shift between 9:00am-9:00pm EST.

KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY:

• Customer service and account management

• Case management and relationship management

• Call center experience

• Healthcare or specialty pharmacy (preferred)

• Patient advocacy and support

• Windows-based programs and computer proficiency

• Multitasking and prioritization

• Pharmacy Technician license (preferred)

• Specialty pharmacy experience (preferred)

• Empathetic communication

Keywords are suggested based on the language used in the employer's job description to help applicants align with automated screening systems.

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