Tech Operations Intern

Company: Health-E Commerce

Employment Type: Full-Time Internship

Location: 100% Remote – US (must work EST hours)

Compensation: $15 – $20 per hour (USD)

Category: IT & Technical Support

Close date or Apply by date: Not disclosed

WHY THIS ROLE MADE THE CUT

• Fully remote (no hybrid or office requirements)

• Full-Time role

• Job is listed on company site with a direct link to apply

• Legitimate, established company

• Posted within the last 14 days OR includes a clear deadline to apply

• Clear salary range is disclosed

WHAT YOU'LL DO

Health-E Commerce is hiring a Tech Operations Intern to join their Information Technology team gaining hands-on experience supporting technical support initiatives in a fast-paced, regulated environment. You'll log and track IT tickets using a help desk or ticketing system, provide first-line technical support for end-user issues, assist with onboarding/offboarding processes such as equipment setup and account requests, help set up and manage user accounts, access rights, and permissions, troubleshoot and escalate IT-related problems as needed and/or gather incident reports into Power BI to identify root of problems, maintain and update documentation on IT processes and procedures, support automation efforts using scripting languages (Java or Python) to streamline operational tasks, and assist with building and improving CI/CD pipelines to enhance deployment efficiency.

WHAT YOU'LL NEED

Must be rising Junior or Senior enrolled in university or college co-op program with focus in IT, Computer Science, Cybersecurity, or related field, detail-oriented and organized, ability to handle confidential information, excellent verbal and written communication skills, ability to manage multiple tasks while maintaining accuracy, and must be able to work EST hours.

KEY WORDS TO INCLUDE IN YOUR RESUME/COVER LETTER IF YOU APPLY:

• IT or Computer Science student (Junior/Senior)

• Technical support and help desk

• Scripting (Java or Python)

• CI/CD pipelines (preferred)

• DevSecOps principles (preferred)

• Microsoft O365, Power BI, and Jira (preferred)

• User account management

• IT ticketing systems

• Troubleshooting and problem-solving

• Documentation and process improvement

Keywords are suggested based on the language used in the employer's job description to help applicants align with automated screening systems.

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